Electricity Consumers in the country who are served by the Ceylon Electricity Board (CEB) or Lanka Electricity Corporation (LECO) are bound to have a luxury of a coded set of Rights and Obligations. The Distribution Licensees are bound to offer a service described under the rights and obligation code. Once a deviation occurred the
Since you apply for a new connection, you are entitled to set of rights that the service provider must be obliged to offer you as a new consumer. Awareness on these rights and obligations are highly important and useful for the consumers to get the service fro the relevant distribution licensees.
A new guideline to solve issues related to Meter Testing and Pole shifting have been introduced. By the two guidelines it will resolve many misunderstandings regarding these to issues. if you have any issues related to these type of issues you may refer to the guidelines linked below.