The Commission will carry out a pre-mediation assessment to identify whether the dispute to be resolved by mediation, arbitration or by courts.

If the dispute is appropriate to be resolved by arbitration or by courts, the Commission will inform the parties accordingly.

If the dispute is appropriate to be resolved by mediation, parties will be informed to resolve the dispute by the parties as per Part-I of the Dispute Resolution Rules published by the Commission.

If no mutual resolution reached by the parties, either party can request the Commission to resolve the dispute by mediation.

With involvement of the Commission, if a settlement is reached agreeable to both parties, a certificate to that effect will be issued by the Commission.

If a settlement is not reached agreeable to both parties, a non-settlement certificate will be issued by the Commission.