The Commission will review the complaint and call observations from your service provider if they suspect any of your rights are violated.
Service provider will submit his observations to the Commission
Based on your complaint and the observations, if your rights have been violated, the Commission will inform the service provider to fulfill their respective obligations. At the same time, if you have not fulfilled your obligations, the Commission will inform you to do so to get satisfactory service from your service provider.
If there is any genuine dispute observed during the review of the complaint, such cases will be resolved under the dispute resolution procedure