The Consumer Consultative Committee (CCC) was established under Section 29 of the PUCSL Act. The Committee represents the interests of consumers of regulated industries comes under PUCSL.
The CCC currently consists of 15 committee members that are selected to represent a range of consumer interests. These members participate at regular meetings on a voluntary basis to discuss various issues related to the industry.
1. Advise the Commission on appropriate standards for the services provided by the respective industries
2. Supervise the customer satisfaction with the offered utility services
3. Conduct awareness on consumer rights, obligations and standards
The current membership of the CCC consists of the following:
- One representative from each of the 9 provinces – three appointed for one year, three for two years and remaining three for three years
- A Nominee from the Sri Lanka Automobile Association – appointed for two years
- A Nominee from the International Water Management Institute – appointed for one year
- Nominee from the Sri Lanka Energy Managers Association (SLEMA) – appointed for three years
- Nominee from the National Chamber of Commerce – appointed for three years
- Nominee from the Ceylon Chamber of Commerce – appointed for three years
- Nominee from the Federation of Chamber of Commerce – appointed for three years
The functions of the CCC as identified in Section 29 (3) of the PUCSL Act are:
- Advice the PUCSL on appropriate standards for the service provided to consumers
- Monitor if the needs of consumers of goods or services provided by any public utilities industry are being satisfied
- Promote awareness of the standards prescribed or determined and the rights of consumers with respect to those standards
One of the main activities of the CCC is to conduct public consultations on utility sector issues, particularly on matters that affect consumers. The CCC expects to obtain views from the general public on the various decisions taken by the utility companies. These consultations are to be conducted in each province.