What is a complaint?
A complaint is the dissatisfaction about the electricity supply or services provided by your service provider.
What is a dispute?
A dispute is the disagreement between you and your service provider about the electricity supply or services provided to you.
What is your right related to electricity?
The freedom for which you are entitled for the supply and use of electricity
What is your obligation related to electricity?
The requirements which must be fulfilled by you for the supply and use of electricity and which can incur a penalty for non-fulfillment.
