The Guideline describes procedures the Distributing licensee should follow to disconnect and reconnect electricity supply.

The distribution licensees, “Ceylon Electricity Board” and “Lanka Electricity Company (Private) Limited” have indicated the modes of payment and described various institutions authorized by them to accept electricity bill payments from consumers in their Supply Services Codes.

In terms of Section 28 of Electricity Act No. 20 of 2009 a Distribution Licensee may require by notice in writing any person who requires a connection and supply of electricity, to provide reasonable security for the payment of all money which may become due to the licensee. For these deposits the licensee should pay an interest to the consumer. Guideline describes the procedures how the process is carried out.

A tariff customer may terminate his/her tariff agreement of the electricity supply provided to his/her premises and allow another consumer to obtain electricity supply to the same premises upon fulfillment of the requirements specified by the service provider.

A tariff customer may terminate his/her tariff agreement of the electricity supply provided to his/her premises and allow another consumer to obtain electricity supply to the same premises upon fulfillment of the requirements specified by the service provider.

The guideline describes steps to be followed by the consumer and the licensee at removing or shifting a electricity pole.

The guideline describes at what occasions licensee can make an planned interruptions and how to act at an break down.

Technical Guidelines and minimum standards for Electric Vehicle Charging stations have been defined by this guideline. The guideline was based on the views received at the Public Consultation held on Electric Vehicle Charging Stations and Consumer Rights. 

The procedures to be followed by the distribution licensee once a request is made by a electricity consumer

Procedures to be followed when the distribution licensee is required to test the accuracy of the Electricity Meter.