29/05/2020 – Public Utilities Commission of Sri Lanka (PUCSL), the electricity sector regulator and the shadow regulator of the lubricant industry is all set to resolve the electricity consumer complaints and address stakeholder issues via online without visiting the officials in premises and request the public and the stakeholders to use the online platforms to be connected to the Commission.

Consumers can be connected with PUCSL through following;

• Call PUCSL and submit complaints and inquiries via 0112392607 or 0112392608 during weekdays (Monday to Friday) from 8.30 am to 4.30 pm. 
• Forward the complaint or inquiry to 0770126253 on WhatsApp, Viber and IMO 
• Visit the official website of PUCSL – pucsl.gov.lkand make the inquiry or complaint 
• Email us- consumers@pucsl.gov.lk or
• Message us via Facebook – facebook.com/pucsl

Stakeholders of the electricity and lubricant market can call 0770126250 to inquire about the services related to the industries and related regulations on the industries. 

All information requests also can be submitted to info@pucsl.gov.lk by email or to  www.facebook.com/pucsl and by calling 0764271030.

PUCSL request the public and stakeholders to make and advanced appointment by calling 0112392607 or 0112392608 if any consumer or a stakeholder wishes to come to the office premises of PUCSL to obtain services. The appointments also can be made by sending requests to info@pucsl.gov.lk or www.facebook.com/pucsl. The Division that will process the request will contact the stakeholder shortly and make an appointment or will contact him/her and solve the issues online. 

For More Information: – Mr Jayanat Herat, Director of Corporate Communication – 0764271030