Dispute Resolution Procedure (DRP)
Steps taken by the PUCSL to mediate the Disputes Lodged to the Commission

Step 01

The Commission will carry out a pre-mediation assessment to identify whether the dispute to be resolved by mediation, arbitration or by courts.

Step 02

If the dispute is appropriate to be resolved by arbitration or by courts, the Commission will inform the parties accordingly.

Step 03

If the dispute is appropriate to be resolved by mediation, parties will be informed to resolve the dispute by the parties as per Part-I of the Dispute Resolution Rules published by the Commission.

Step 04

If no mutual resolution reached by the parties, either party can request the Commission to resolve the dispute by mediation.

Step 05

With involvement of the Commission, if a settlement is reached agreeable to both parties, a certificate to that effect will be issued by the Commission.

Step 06

If a settlement is not reached agreeable to both parties, a non-settlement certificate will be issued by the Commission.