The Consumer Network provides a forum within which consumers can share their views and concerns with each other and with the CCC, and through which they can participate in regulatory and policy matters.  It also provides a means for the CCC to consult with consumers and to survey them.

The CCC invites individual consumers and consumer associations in those utility industries that PUCSL regulates to participate in the Network.  It may also invite other consumer organisations to participate, as it sees fit.  People can contact the Network by writing to it.

The CCC holds an annual meeting of the Consumer Network to which all members are invited, and may also organise other workshops as part of consultation exercises.  The CCC may also contact members of the Network directly by email or in writing to invite comments on matters under consideration, or may post these on the website for comment by Network members.

The CCC is particularly concerned to ensure that consumers in more remote areas are given full opportunities to participate in its work.  The Network therefore makes full use of information technology to promote dialogue between its members and the CCC.