In carrying out the functions assigned, the Commission may hold public hearings to determine or investigate any matter that it considers necessary in the public interest.

A public hearing is thus a public investigation or inquiry which is held in a public forum and in which those who are affected by the matter(s) being heard or investigated. It is a formal proceeding held in a way that is consistent with the principles of natural justice and will provide stakeholders the opportunity to observe or where necessary participate enabling the Commission to make a fully informed decision.

The outcome of a public hearing will consist of an award, order or directions being made or the dismissal of a case.