Access to Dispute Resolution System


The Public Utilities Commission of Sri Lanka will take steps to seek views of all parties concerned before finalising decisions with regard to matters which the Commission considers its decision has an impact on respective stakeholders.

Accordingly, under Clause 18 of the Public Utilities Act of Sri Lanka, a public consultation will be conducted and opportunities will be provided for interested parties to present their views both in writing and orally.

Thereafter, the document containing the responses of the Commission with regard to such views and the final decision of the Commission will be published.